Question 1

What areas do you cover for painting and decorating?

Accepted Answer

We primarily serve London and Kent, including areas like Dartford, Sevenoaks, Tunbridge Wells, Maidstone, and Ashford. We cover all of Greater London and the surrounding South East areas.

Question 2

How long has London Dec been in business?

Accepted Answer

London Dec is a family-run business with over 30 years of experience in the painting and decorating industry. We pride ourselves on our reputation for quality craftsmanship and exceptional customer service across London and Kent.

Question 3

Are you fully insured?

Accepted Answer

Yes, we are fully insured with public liability insurance up to £2M. We take every precaution to ensure your property is protected, but we have comprehensive coverage for your complete peace of mind.

Question 4

What painting and decorating services do you offer?

Accepted Answer

We offer a comprehensive range of services including interior and exterior painting, professional wallpapering, woodwork finishing, and decorative effects. We handle both residential and commercial projects of all sizes.

Question 5

Do you provide wallpapering services?

Accepted Answer

Yes, we are specialists in professional wallpaper hanging. From standard patterns to high-end designer wallpapers and murals, we ensure a perfect finish with seamless joins.

Question 6

Can you help with colour selection?

Accepted Answer

Absolutely. We can provide advice on colour schemes, finishes, and the best types of paint for different surfaces. We work with all major brands including Farrow & Ball, Dulux Heritage, and Little Greene.

Question 7

What's included in a standard painting job?

Accepted Answer

Our standard painting service includes: surface preparation (filling holes, sanding), dusting and cleaning of surfaces, application of primer if needed, two coats of your chosen paint, and a full clean up after painting. Please note that paint supply (homeowner to provide), wallpaper removal, extensive plastering work, furniture removal, and feature wall painting are not included as standard but can be quoted separately.

Question 8

How do you protect my furniture and flooring?

Accepted Answer

Protecting your home is our top priority. We use high-quality dust sheets, plastic sheeting, and specialized floor protection (like Correx or Packexe) to ensure every surface is fully covered before we start work.

Question 9

How long does a typical project take?

Accepted Answer

The duration depends on the scope of the work. A single room typically takes 2-3 days, while a full house might take 1-2 weeks. We will provide a clear timeline as part of our detailed quotation.

Question 10

Do I need to move my furniture before you arrive?

Accepted Answer

We ask that you move small items and breakables. We can assist with moving larger pieces of furniture to the centre of the room, where they will be thoroughly covered and protected.

Question 11

When is the best time for exterior painting?

Accepted Answer

Exterior painting is best carried out between April and October when the weather is drier and warmer. This ensures the paint dries correctly and provides a long-lasting finish.

Question 12

Do you handle exterior repairs before painting?

Accepted Answer

Yes, we carry out necessary surface preparation including cleaning, sanding, and minor repairs to masonry or woodwork to ensure the best possible foundation for the new paint.

Question 13

Do you offer free quotes?

Accepted Answer

Yes, we provide free, no-obligation surveys and quotations. We'll visit your property, discuss your requirements, and provide a transparent, detailed price with no hidden extras.

Question 14

What payment methods do you accept?

Accepted Answer

We accept bank transfers, cash, and major credit/debit cards. Payment terms will be clearly outlined in your quotation.

Question 15

Are there any hidden costs in your quotes?

Accepted Answer

No. Our quotes are fully inclusive of all materials (unless specified otherwise), professional labour, and site clearance. The price we quote is the price you pay.

Question 16

What exactly is included in the price?

Accepted Answer

Our standard pricing covers surface preparation (filling holes, sanding), dusting and cleaning of surfaces, application of primer if needed, two coats of your chosen paint, and clean up after painting. Items not included as standard are: paint supply (homeowner to provide), wallpaper removal, extensive plastering work, furniture removal, and feature wall painting — these can be quoted as extras if required.

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